Remodeling Advice on How to Tell Your Contractor You’re Dissatisfied—
You followed all of the right advice when it was time to hire a remodeling contractor, and you chose someone you trusted. In the beginning, everything was great—your contractor seemed to really understand what you wanted, stayed in touch with you and gave you regular updates on the project, and made sure that each phase of the project stayed within in your budget.
However, somewhere along the way, something went wrong—and now you’re unhappy with the contractor’s work. Perhaps the kitchen countertops don’t look the way you imagined, or the new island the contractor installed seems a little larger in the room than he had said it would be. You know that construction work isn’t an exact science, so you’re not necessarily angry—but you do want the work fixed. You just don’t know how to bring it up.
Have you ever had this concern? This scenario is one that some homeowners who simply hate confrontation face during their remodeling projects. Because they are afraid to express their dissatisfaction with the work, these homeowners stay silent and are never totally happy with the finished looks of their homes. However, what they fail to realize is that a reliable, professional contractor would always much rather hear that something is wrong when he can still fix it than to complete a project and have a homeowner not be happy with the finished work.
If you notice that something isn’t quite the way you wanted during one of your inspections of the project, it’s essential to:
- Speak up right away. When you tell your contractor early on that you don’t like the way the new shower works or that you think the new kitchen light fixtures hang too low, there’s still time to correct the problem. If you wait until the project is almost done or finished, then addressing the issue will suddenly be much more complex—and expensive—because the contractor may have to redo other work to fix the initial issue.
- Maintain an understanding demeanor. If you’re worried that your contractor might be offended that you don’t like the work, try to maintain an open and understanding demeanor when you talk about the problems. Though some issues might be the contractor’s fault, other elements that you’re unhappy with may simply be the result of less than perfect communication or an unclear project specification. Your contractor will appreciate your awareness and respect and will definitely give you the same treatment in return.
- Get changes to the project in writing. Most conversations that address a customer’s dissatisfaction with a home remodel will end in some changes to the original project specifications. Be sure to get any changes to the original details listed clearly in writing. It’s also a good idea to spend a little extra time going over the project verbally in order to make sure that both you and the contractor are on the same page moving forward.
Even if your complaint has to do with something that you picked out, such as a paint color that turned out to be surprisingly garish, you should always address the issue head-on with your contractor as quickly as possible. A professional contractor like Craig Schoenberg will absolutely want to know which part of the remodel you’re unhappy with so that he can find a solution that fits in your budget and better suits your original vision.
You want to know exactly what you will get for your money, and Craig is happy to do so by offering you specific, accurate pricing that fulfills your vision at a price that works for you. He values honesty, integrity, trust, and customer satisfaction and proudly passes these core values on to every one of his clients.
Craig Schoenberg — owner of Schoenberg Construction, Inc of Saint Cloud MN — is one of the top General Contractors in Central Minnesota. He always gives honest, fair bids with no lowball, fake pricing, and there’s no sales pressure, ever! He always uses quality materials and never engages in sloppy workmanship. Plus, his company is known as one of the very best construction and remodeling companies in town.
Give him a call today at 320-252-0911 for your no-obligation consultation.